1. Yes, the monthly fee is discounted for 2 devices with a 24-month contract. Please call our Customer Care Center at 1-800-593-8472 if you want to purchase more than two devices.
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2. We do not accept paper checks. However, CareTracker does accept MasterCard, Visa, American Express and Discover Card.
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3. If you decide to cancel your CareTracker service and return the CareTracker device, a $100 early termination fee will billed to your card. If you do not return the device you will be charged a $200 replacement fee. You must contact a CareTracker Customer Care representative to cancel your service. Our Customer Care team is available to assist you. Please call us at 1-800-594-8472.
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4. Rhode Island residents will be charged a one time 7% Rhode Island Sales tax at the time of purchasing the agreement.
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5. The credit card or debit card you used to activate your device will automatically be charged each month for your single device service contract. You can change or update your credit card information by logging onto your account online or calling Customer Care to update your information.
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6. Your credit or debit card will be charged immediately for the purchase of the plan on the date of purchase. Your card will be charged every 30 days thereafter for the duration of your contract.
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7. No, there is no charge or fee for changing your method of payment. You can change your credit or debit card any time you would like by going to www.MainStreetCareTracker.com and logging on to your account or by contacting Customer Care.
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8. There is a charge for returned or rejected payments of $15. Our Customer Care team is available to assist you. Please call us at 1-800-594-8472.
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9. There are no fees or charges for moving.
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10. No, there is no additional cost if you contact Customer Care for assistance in the event of a lost or missing device. Please contact a CareTracker Customer Care representative who will be happy to assist you if you need help tracking the location of your device. Please call us at 1-800-595-8472.
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11. In order to avoid any disruption in service, please update your credit card or payment information online by logging on to your account at www.MainStreetCareTracker.com or you can call our Customer Care center at the number provided below. Please call us at 1-800-594-8472.
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12. In order to set up each CareTracker device, you will need to provide information about the device user and their designated buddies. Click here for a list of required information.
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13. Click here to review details of the CareTracker service agreement.
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