1. You can Manage your device, set up your device to track and locate, view tracking history, set up Safety Zones/Geo Fences, set up ALERTS, view account information, view account balance and payment due date, update your personal information such as address, change form of payment, change password, update your security question.
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2. Internet Explorer 7, Mozilla Firefox and Safari.
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3. Call us…tell us your security question answer.
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4. Call a Care Specialist at 1-800-594-8472 to report that the device has been lost or stolen. MainStreet MD offers repair/replacement insurance for your CareTracker device for $4.95/month. The cost to replace an uninsured device is $200.
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5. If you're experiencing difficulties receiving email alerts from CareTracker, you may be able to fix the problem by doing one the following:

• Your Email Server: You may not be receiving email alerts because your email Server may be placing it into your junk/spam email folder. Configure your email server to accept messages from noreply@MainStreetCareTracker.com by simply placing noreply@MainStreetCareTracker.com in your Address Book (could also be known as your contact list) and Allowed Sender list (commonly known as safe senders, friends list, etc). You may also add the domain www.MainStreetCareTracker.com to the above which will allow all messages, irrespective of email address to be received from CareTracker.
  
  If you are using a public email account such as Hotmail, Yahoo, or Google, all you need to do is add noreply@MainStreetCareTracker.com to your trusted sender list or to contacts in your address book. This should allow you to receive email alerts in your inbox. Also remember to check any SPAM folder to see if email alerts are being placed in this folder. If so, open the item and identify or mark the item as “NOT SPAM.”
• Your Anti-Spam Software: You may not be receiving email alerts in your inbox as your Anti-Spam software may be blocking the delivery based on its current filtering process. Simply add the domain www.MainStreetCareTracker.com and noreply@MainStreetCareTracker.com to your Anti-Spam software’s accepted emailing list, commonly known as your friends list, contact list, allowed senders list, etc.
• Your ISP or Company IT Department: You may not be receiving email alerts in your inbox as your ISP or Company IT department may be blocking them as part of their Anti-Spam filtering. Advise your Internet Service Provider (ISP) or Company IT department to add noreply@MainStreetCareTracker.com and the domain www.MainStreetCareTracker.com to its allowed sender list (some times known as a white-list program).

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6. In order to receive alerts on your cell phone, you must have SMS – Text Messaging capability and have this as part of your plan with your cellular carrier.
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7. A "Power Off" alert is an alert you will receive to notify you when the device is powering off. For instance, if the battery is running low, you would receive an alert shortly before it powers off. If you receive this alert and your device has run down, you will need to re-charge the device.
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8. In order to power the CareTracker Locator on or off, follow these simple instructions:

• Power ON
  1. Press and hold the Power Button until the locator status LED indicator begins to glow. This will take approximately 2 seconds.
  2. Blinking green indicates operation OK.
• Power OFF
  1. Press and hold the Power Button until the locator status LED Indicator begins to flash quickly. This will take approximately 2 seconds.
  2. Locator status LED indicator will shut off when the locator has properly shut down.
  3. The Locator Status LED Indicator will continue to blink during the power off process, which may take up to 2 minutes to complete this important notification feature.

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9. If you can't get the CareTracker locator to turn on, then please make sure that you have charged your battery for at least 6 hours for first time use, 4 hours for subsequent use. If the device has been charged, please press and hold the Power button until the LED begins to glow. This will take approximately 2 seconds. The LED status indicator will change to blinking green when the device is ready to be used.
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10. Refer to the following list in order to determine the status of your CareTracker Advanced GPS Locator.

• BLINKING GREEN: Indicates Power ON
• BLINKING AMBER (YELLOW-ORANGE): Indicates Low Battery
• GREEN: Indicates Fully Charged (When Charging)
• AMBER (YELLOW-ORANGE): Indicates Charging
• NO COLOR: Indicates Power OFF or Battery Needs to Be Charged

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11. The device will have a solid amber or green light which indicates it is powered on. Please make sure that your device is fully charged. Refer to the answer of FAQ #10 above to determine the status of your CareTracker Advanced GPS Locator.
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12. Below please find the steps for getting started with your new CareTracker device.

1. Plug the AC wall charger into a wall outlet and connect to the device.
2. Charge for 6 hours until the LED status indicator glows green.
3. If you have not done so, go to www.MainStreetCareTracker.com, access your account and activate your device.
4. Make sure your device is in plain view of the sky for the initial locate.
5. Log into your account, select the LOCATE link which will take you to the locator center.
6. Click on the CONNECT or FIND button to locate the device.

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13. Ports 443 and 444 need to be open in order for maps to display. In addition, please be certain that you have any POP UP blocking controls or software turned OFF as this will stop the maps from displaying.
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14. Call us immediately at 1-800-595-8472.
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15. Refer to FAQ #12 on steps for getting started with your new CareTracker device. Our Customer Care team is also available to assist you. Please call us at 1-800-594-8472
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16. CareTracker uses GSM satellites and mobile phone towers to track the location of the device. It’s most accurate under an open sky and least accurate in protected buildings. CareTracker will not function properly in an area with GSM service is not available such as:

• In an airplane
• In well shielded buildings

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17. You can create up to 5 safety zones, all of which can be active simultaneously at any given time. A safety zone is a personalized virtual boundary around a location that you’ve chosen. When the CareTracker enters or leaves an active safety zone, you can be alerted via email and/or text message (your choice.) Safety zones can be quickly and easily turned on and off via www.MainStreetCareTracker.com
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